FOR RETURNS, EXCHANGES, AND CANCELLATIONS

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Contact me within: 5 days of delivery

Ship items back within: 7 days of delivery

Request a cancellation within: 1 hour of purchase

 

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalized orders

• Perishable products (like food or flowers)

• Digital downloads

• Intimate items (for health/hygiene reasons)

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Returns and exchange details

Customers opting to return goods that are undamaged will be charged a shipping fee.

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Customers who would like to return their undamaged goods and contact us after the 5-day post delivery time frame will be charged a 20% restocking fee in addition to the cost of return shipping. These fees will be deducted from the refund. The refund will be issued after we have received the undamaged goods.

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Shipping

If your package is returned to us due to a buyer error (wrong address entered, etc.), you are responsible for purchasing additional shipping to have the item re-shipped to you.

Once packages are marked "delivered" by carrier, we are no longer responsible for the package. Please make sure to ship your package to a secure address where the mail carrier can leave the package.​

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Muirwood Reclamations ships worldwide from Glen Ellyn, Illinois. Standard shipping fees apply for international shipping.

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Wholesale availability

We do offer most of our items at wholesale pricing. Please visit our wholesale section for more information.

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Questions about your order?

Please contact us if you have any problems with your order at info@muirwoodreclamations.com